Frequently asked questions
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
You will be able to add the items as long as it is available.
We offer free shipping for all orders on our website.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Accepted payment methods arePayPal, Mastercard, American Express, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, Discover, You can choose the most convenient payment method to complete the payment during the settlement process.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
(Note: Please make sure that you have filled in your email address and that it is accurate.)
Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.
If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.
Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team, we will be happy to help you!
We do not charge a restocking fee on returns.
The return shipping fee must be borne by the customer himself.